Refund policy

Can I return my purchase?

We want you to be happy with your purchase. If you decide not to keep a product, you can return it and we will refund you.

Return period

• Spain and European Union: 15 days from delivery. At Christmas we extend it to 30 days.
• Outside the European Union (Norway and United States): 15 days from delivery.

Steps to follow

1. Let us know first that you want to make a return through the Contact form, with the reason and your order number.
2. Send us the product to: Carrer de Santa Madrona 19, local, 08800 Vilanova i la Geltrú (Barcelona), Spain. We recommend a tracked shipment or one that requires a signature on delivery.
3. Refund. Once we receive the product and check that it is in good condition, we refund you with the same payment method you used. If you prefer, instead of the refund we can create a personalised gift voucher for you, with no expiry date.

Good to know

• The product must be in good condition: unwashed and unworn, without stains or damage, and in its original packaging. We only refund products that reach us in the same condition in which we sent them.
• The cost of shipping the return is yours, unless the product has a flaw or a manufacturing defect.
• If it was a gift, tell us the order number or the full name or email address of the person who made the purchase.
• If it arrived in one of our double-seal bags, you can reuse it for the return with the second adhesive strip.
• Personalised haramakis cannot be returned.