Returns & Exchanges

Yes, of course. We want you to be happy with your purchase, so if you decide not to keep our products, you have 15 days to return them. (During the Christmas season this period is extended to 30 days, so you can buy your gifts in advance and, if needed, change the size or model within that time.)

SPAIN & EUROPEAN UNION

You have 15 days to return them. Please read the instructions below carefully and if you have any questions, contact us.

COUNTRIES OUTSIDE THE EUROPEAN UNION

For both a size exchange and a return, you have 15 days to send your product back. Once we receive it and check its condition, we can create a personalised gift voucher for you to use whenever you like in our online shop (with no expiry date), or refund you using the same payment method you used for your purchase. If you have any questions, please contact us.

Steps to follow (Spain and EU)

1. First, let us know that you want to make an exchange or a return through the Contact form, telling us the reason and your order number.
   
   
2. Send us the product to the following address: Calle Santa Madrona 19 local, 08800 Vilanova i la Geltrú (Barcelona), Spain. We recommend using Correos Premium or another option that requires a signature on delivery, so the shipment can be tracked.
   
   
3. Size exchange. Once we have received the product, we check that it is in good condition. If everything is correct and you have asked for a size exchange, we will send you the new product free of charge.
   
   
4. Gift voucher or refund. If everything is correct and you don't want an exchange, we can create a personalised gift voucher for you to use whenever you like in our online shop (with no expiry date), or refund you using the same payment method you used for your purchase.

• If it was a gift, tell us the full name or email address of the person who made the purchase or, ideally, the order number, so we can access the order details.
• The garment must be in good condition, unwashed and unworn, without stains or damage, and in its original packaging. We will only refund or exchange products that are in the same condition in which they were sent.
• Unless the exchange or return is due to a flaw or manufacturing defect, you will need to cover the shipping costs.
• For a size exchange, we cover the cost of sending the new garment to Spain and European Union countries.
• If it arrived in one of our bags with a double seal, you can reuse it to send it back, using the second adhesive strip.
• If you ask for a refund, it will be paid with the same payment method you used.